Shipping & Returns
Shipping is FREE for all orders over $100 and all gift cards. We charge a flat rate of $12.50 for postage and handling Australia wide on orders under $100. We offer FREE delivery on all orders to the NSW suburbs of Chisholm, Medowie, East Maitland, Thornton, Metford and Morpeth only. Please contact us if you have any questions about this.
Depending on your location, Summer Candle Co will post via Sendle or Australia Post. Their provider will email you with your tracking number.
We make some of our products to order, so please allow up to 5 business days for order dispatch. This may be extended during busy periods. Due to Covid-19 courier delays, please allow up to 2 weeks for delivery once you have received your shipping advice email with tracking number. SA, NT, WA and remote areas may take longer. If you have not received your package within this time frame, please email us at firstname.lastname@example.org with your name and order number. If you want your order by a certain time frame then contact us to discuss.
Please give a current address and leave delivery instructions to ensure your package is delivered to you in the safest way possible. For example: Safe to leave at back door, no pets or do not leave package unattended.
We are unable to post to P.O boxes and parcel lockers. We do not currently post outside of Australia.
We want you to love your purchase so please choose carefully as we do not offer a refund or return for change of mind.
Replacements or refunds are only offered on damaged or faulty items on arrival. A request for a replacement or refund must be sent to email@example.com along with photo evidence of damage to item. Please note that we may require the faulty item to be returned to us for inspection before approving a refund or replacement.
Refund or replacement requests outside 7 days of order arrival will be denied.